Effective Date: Today 2025
This policy outlines how cancellations are handled for services booked through ZanziServices.
Users may cancel a booking directly through the app or platform before the scheduled service time.
Cancellations made at least 2 hours before the appointment will not incur any penalty.
Late cancellations (within 2 hours of the scheduled time) may result in a non-refundable service fee, depending on the vendor’s terms.
Vendors must notify users promptly if they are unable to fulfill a booking.
Repeated cancellations may lead to account review or suspension.
ZanziServices may assist in rebooking with another verified vendor if available.
If a user fails to show up or is unreachable at the time of service, the vendor may mark the booking as a no-show.
No-shows may result in a full charge for the service, depending on vendor policy.
Refunds are processed based on vendor cancellation terms and service status.
ZanziServices facilitates refunds but is not liable for disputes between users and vendors.
Users and vendors may report cancellation-related issues via the app or support portal.
ZanziServices will review cases and may mediate where appropriate, but final decisions rest with the vendor’s stated policy.
