Effective Date: 2025
ZanziServices facilitates connections between users and local service providers (“vendors”). This policy outlines how refunds are handled for services booked through our platform.
Refunds may be issued under the following conditions:
The vendor cancels the booking and no suitable replacement is available.
The service was not delivered as agreed (e.g. no-show, incomplete work).
The user cancels within the vendor’s refund-eligible window.
Refunds are not guaranteed for:
Late cancellations by the user (within 2 hours of the scheduled time).
Dissatisfaction with service quality unless it violates platform standards.
Users must submit a refund request via the app or support portal within 24 hours of the scheduled service.
Include booking details, reason for the request, and any supporting evidence (e.g. photos, chat history).
ZanziServices will review the request and may contact both parties for clarification.
Decisions are based on booking records, vendor policies, and platform guidelines.
Refunds may be partial or full, depending on the situation.
Approved refunds are processed via the original payment method.
Processing times may vary depending on the payment provider.
Vendors are protected against fraudulent refund claims.
Repeated refund disputes may lead to account review for both users and vendors.
